If your questions aren’t answered here, please contact us at firstname.lastname@example.org. We’re happy to help!
Don’t assume that because you purchased a size large from us before that your pup will wear a large in every item we carry in the store, check the sizing guide for each item to be safe. The measurements we provide are for the clothing so please allow for a little extra room especially if your pup has a lot of fur. If you’re trying to decide between two sizes, it’s usually recommended to go with the larger size. If you are still unsure, you can send a message to our support team with your pup’s measurements, and we will help you find the right size.
By purchasing from us, you are guaranteed to receive a brand new item that has never been exchanged or in the hands of another customer. This policy makes it important that you measure your pet and buy the correct size. On every product page, there is a size guide tab to assist you in choosing the correct size.
You can always contact us with your pet’s measurements, and we will help you pick the correct size. If you have any questions or are unsatisfied with your purchase, please contact our support team and we will do our best to assist you. If a product you ordered is defective or was damaged by the shipping company, please report your concern to email@example.com.
While these items were made for dogs, they will fit some cats. Please adhere to the sizing guide in the item’s product description to ensure that you order the correct size.
We do our best to respond to all support messages as quickly as possible. If you contact us during normal business hours, we should be able to respond within 24 hours. If you have not heard from us within 48 hours, please contact us again.